Letters to Home Depot
These are the letters that were sent to Home Depot re: usury resistance by informed usuryfree creatives.
To read the background details of what happened before these letters were written to Home Depot click here.
Tuesday, July 13, 2010
On the Home Depot corporate website it is written:
“At The Home Depot, dedication to serving our customer and providing the ultimate shopping experience is everyone's priority. Maintaining this focus and commitment is a leadership team that believes our company values and commitment to great customer service will create value for all our stakeholders. Working in a Store Support Center, rather than a corporate headquarters, our leadership knows that the most important people in the fabric of our company are the store associates and store leadership teams.”
By the above quotation from the Home Depot corporate website it seems that this giant retailer of home improvement materials aims to promote friendly customer service. As Ellen Roseman wrote in her article on June 28, 2008, that ‘friendly’ image may very well be only ‘skin-deep.’
Since I did not get the expected response from ‘Cozano’ with ID No. 4V0 on Friday, June 9, 2010 I am writing this letter to a manager, as you are one of the most important people on the store leadership team Home Depot. And you are fully aware that I have purchased and paid in full for a considerable amount of building materials at the Home Depot store
Hopefully, I will not have to go further up the heirarchal chain of the “Big Orange” to (a) using the “Ben Hill” toll free telephone number (1.800.668.2266) and/or (b) contacting Annette Verschuren, President, Home Depot Canada to get satisfaction for this complaint.
By the way, why is the mailing address of the Head Office of Home Depot Canada Corporation designated as ‘classified information?’
If your Home Depot store in co-operation with Home Depot Canada Corporation do not immediately waive the outstanding interest (usury) fees of $440.25 on my Home Depot Credit Card account I will be contacting Grasshopper Media with a request to come to the parking lot of your Home Depot Store to interview customers (coming and going) about their unique and costly experiences with the “No Payments, No Interest & No Fees for 6 Months” Home Depot Credit Card.
Then Grasshopper Media will post these interviews on such social networking websites as YouTube, Facebook, My Space. Twitter etc. so that the Court of Public Review will be informed about how the “Big Orange” gets bigger financially by fleecing its customers with deceitful and greedy interest (usury) charges that are levied on the “No Payments, No Interest & No Fees for 6 Months” Home Depot Credit Card when the customer is one day late with a monthly payment.
And, as a follow up I will do my part to initiate “bad-word-of-mouth” advertising so that more consumers will be better informed about Home Depot’s unbending adherence to greedy policies and rules intent on ‘theft by usury.” Indeed, unless the $440.25 of interest (usury) is waived from my Home Depot Credit Card account, this will be a hot topic over many drinks at barbecues with families, friends and neighbours this summer and I will never spend another cent at any Home Depot store - and I will invite others to likewise avoid shopping at any Home Depot store so that the financial reverses that the Home Depot corporation has been suffering in recent months continues into the future.
Blogger, Tom J. Kenendy has summarized the details of my recent complaint about Home Depot’s ‘fine print’ policy to fleece unsuspecting consumers with exhorbitant rates of interest (which ought to be correctly called usury) when they are one day late with a monthly payment. This summary is attached as a separate document with this letter.
My Home Depot credit card account is now paid in full - for the merchandise that I have purchased. The remaining balance of $440.25 is the amount of interest (usury) that I am requesting Home Depot Credit Services to waive so that my account balance is reduced to zero.
I await your response.
PS: For your own personal library I have included a copy of Tom J. Kennedy’s booklet “Life Without Usury” - a collection of historical and current articles about the design flaw of usury and its effects on debtors at all levels - individuals, families, companies and governments.
Friday, August 13, 2010
I am still waiting for your written response to my letter to you dated July 13, 2010.
Enclosed is a copy of the most recent statment of my Home Depot credit card account. It still shows a charge of $220.12 (interest) which is due on August 27, 2010.
Please provide a written response to our discussion and the documents that we left with you on July 6th explaining the situation - and the follow up letter of July 26th.
Please provide this written response before August 27th, 2010.
Monday, August 30, 2010
I have received your letter dated August 23, 2010 with the copy of the receipt for $220.12 (document 6068****) whereby you cleared up the balance of overdue interest (usury) on my Home Depot credit card account.
I sincerely thank you for your confirmation in writing. As Manager of a Home Depot Store, you have demonstrated that your store is intent on promoting friendly customer service.
My partner and myself will continue to choose your store when we need to purchase items for our home. And we will continue to tell our families, friends and neighbours about the high quality of service that we have received at Home Depot.
What we have learned is what we will share with others - that is to read the fine print of the “No Payments, No Interest & No Fees for 6 Months” Home Depot “interest-free” credit card and never to be one day late with any monthly payment.